Privacy Policy
Privacy Policy
This Privacy Policy explains how Pet Porch (ABN 83 872 055 696), operator of petporch.co ("we", "us", "our"), collects, uses, discloses and protects your personal information. We handle personal information in line with the Australian Privacy Principles where they apply to us.
Information we collect
- Order information: name, billing and shipping address, email address, phone number and payment details (payments are processed by Shopify and our payment providers; we do not store full card numbers).
- Customer support information: your name, email address and anything you include in your messages to us.
- Device and usage information: browser type, IP address, time zone, cookies, pages and products viewed, and how you interact with the site, collected automatically through cookies and similar technologies.
How we use your information
We use your information to process and deliver your orders, take payments, send order and shipping updates, respond to your questions, prevent fraud, improve our website, and, if you have agreed to it, send you marketing emails. You can unsubscribe from marketing at any time using the link in our emails.
Who we share it with
We share personal information only as needed to run our business, including with Shopify (our e-commerce platform), payment processors, our suppliers and delivery carriers (so they can fulfil and ship your order), and analytics and advertising providers. Some of these providers are located outside Australia, including in the United States, Canada, Ireland and China. We may also disclose information where required by law. We do not sell your personal information.
Cookies
We use cookies to keep the store working (for example, your cart and checkout), to understand how the site is used, and to measure advertising. You can control cookies through your browser settings; disabling some cookies may affect how the store works.
Storage and security
Your information is stored by Shopify and our service providers, who use industry-standard security measures. We keep personal information only for as long as we need it for the purposes above or as required by law.
Your rights
You can ask to access or correct the personal information we hold about you, or ask us to delete it, by emailing us. If you are in the European Economic Area, the UK or California, you may have additional rights under local laws (such as the GDPR or CCPA), and you can exercise them by contacting us.
Complaints
If you have a privacy concern, please email us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
Minors
Our store is not intended for children under 18, and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. The updated version will be posted on this page.
Contact
Pet Porch, ABN 83 872 055 696, Tasmania, Australia. Email: contact@petporch.co